Terms & Conditions

Cookies & Privacy policy

1. COOKIES

By using the website of you consent to the usage of data captured using cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

 

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you. Below are the third-party tools we use:

 

GOOGLE ANALYTICS

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is to help protect your privacy whilst using our website.

 

Using Google Analytics, we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future. We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy. Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: Google Analytics Opt-out Browser Add-on.

 

GOOGLE ANALYTICS ADVERTISER

We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

 

Google Display Network Impression Reporting

DoubleClick Platform integrations

Google Analytics Demographics and Interest Reporting

Remarketing with Google Analytics

 

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.

 

GOOGLE ADWORDS

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign and make better use of our paid search budget.

 

DOUBLECLICK

We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

 

WEBSITE OPTIMISER

Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable and allows us to generate more relevant results for your searches in the future.

 

CALL TRACKING

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.

 

VISITOR TRACKING

We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.

 

2. PRIVACY POLICY

For each visitor to our web page, our web server will not hold any information regarding the domain or email address.

 

If you supply us with your postal address, you will only receive the information for which you provided us your address.

 

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.

 

If you do not want to receive emails from us in the future, please let us know by sending us an email.

 

3. PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter, or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

 

However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

 

Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute, or lease any personal information to a third party.

 

4. HOW WE STORE & PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

 

Consumers can have any inaccurate contact information corrected by sending us an email.

 

5. SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

 

6. VARIATIONS TO THE POLICY

From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.

 

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing.

 

If you feel that this site is not following its stated information policy, you may contact use by email or by phone.

 

Site Terms

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Aqua Splash’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The use of this website is subject to the following terms of use:

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.

 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.

 

Refund Policy

1. GENERAL

These Booking Terms & Conditions apply to all bookings for Aqua Splash Aqua Park (the ‘Activity’) and any other products & services at the location of Redrick’s Lakes, Redrick’s Lane, Sawbridgeworth, Hertfordshire, CM21 0RL.

 

These Booking Term & Conditions contain important information concerning participation by you and members of your party. Accordingly, you must acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms & Conditions.

 

No variation to these Booking Terms & Conditions shall be binding unless agreed to in writing by Aqua Splash. Any typographical clerical error or other error or omission in any booking confirmation or other documentation issued by Aqua Splash (Including electronic documentation) shall be subject to correction without liability on the part of Aqua Splash.

 

Aqua Splash reserves the right to make changes to Activities whether to conform to any applicable safety or statutory requirements or otherwise.

 

All prices listed are in Pounds Sterling (GBP)

 

All bookings are bound by Conditions of Entry to Redrick’s Lake & Luxborough Lake.

 

2. BOOKINGS

The booking is considered confirmed once Aqua Splash has verbally accepted the booking on site or has issued a written confirmation, receipt, or invoice. This includes email and website confirmation if booked online. Once a booking has been confirmed, the Participant will have an allocated date and time. The Participant must advise Aqua Splash within 24 hours of making the booking if there is any mistake in this booking confirmation. Aqua Splash will exercise all reasonable endeavours to ensure that the Participant and the Participant’s party’s allocated activity commences at the time booked and it shall be the responsibility of the Participant to ensure they arrive in sufficient time. Late arrivals may not be permitted to undertake the activity booked and no refunds or compensation will be payable in such circumstances.

 

3. ARRIVAL TIMES

Participants should arrive at least 45 minutes before they are due to commence their Activities to get kitted out and for the safety briefings. This is essential as Activities have a limited capacity and delays to the start can cause further delays for participants throughout that day.

 

If a participant misses the start time due to reasons outside their control, then it will be at the discretion of the Manager on duty as to whether the late arrival can be accommodated. No refunds or partial refunds will be made for late arriving participants.

 

4. WAIVER

All participants must sign a waiver, which can be emailed prior to booking, before participating in any activity at Aqua Splash.

 

Children under the age of 16 years must have the release waiver signed by a parent or guardian.

 

5. GIFT VOUCHERS

Once a gift voucher has been purchased it may not be cancelled, extended, transferred, or refunded.

 

Gift vouchers can only be redeemed online.

 

A customer claim of not receiving their gift card(s) must be made within 7 days of purchase.

 

No claim of non-receipt of a purchased gift card will be accepted 7 days after the date of purchase. If a claim is made within the purchase period, the card(s) will be cancelled, and new set sent to the purchasers nominated address.

 

6. CANCELLATIONS

You are entitled to amend your booking date, but this will be subject to an administrative charge.

 

To move a booking (subject to availability) the cost is £5 per person

 

If you cancel your booking more than 14 days before your scheduled booking time, you will lose 50%. If you cancel your booking less than 14 days before, you will lose 100% of booking total.

 

Cancellations will not be complete until confirmed by a member of staff at Aqua Splash.

 

Aqua Splash reserves the right to cancel the booking:

 

If the balance has not been received by Aqua Splash 14 days prior to the booking/event.

 

Due to circumstances beyond the control of Aqua Splash including but not limited to: Industrial dispute, terrorism, fire, natural disaster, technical failure, extreme weather, emergency situation and other such circumstances, Aqua Splash has no liability to make payments to the Participant or refund any part of the booking. Aqua Splash may offer alternative dates or times at reduced rates. Aqua Splash will endeavour to notify the Participant as soon as possible. No other compensation shall be payable.

 

7. REFUNDS

Aqua Splash operates a strict no-refund policy. No refunds will be issued for failing to turn up, arriving late or not bringing appropriate clothing for a booked session. See Extreme weather policy for information on bookings falling into this category.

 

8. CLOTHING

It is the responsibility of all Participants to ensure that they are dressed appropriately, and Aqua Splash advises Participants to wear clothing appropriate for the activity and weather conditions. Aqua Splash reserves the right to refuse admittance to the activities to any Participant who is not appropriately dressed.

 

Aqua Splash will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

 

All Participants for the Aqua Park are required to wear a safety vest provided by Aqua Splash and children under the age of 16 are required to wear a soft helmet provided by Aqua Splash.

 

Failure to comply with any of these safety and clothing requirements will deem the participant unfit to participate in the activity.

 

9. SAFETY

The Activities comprise of challenge-based Activities and participation is not without risk that could be fatal. All Participants are required to read, understand, and sign a waiver document, stating their awareness and acceptance of all dangers involved in the activities at Aqua Splash.

 

All Participants must sign a waiver

 

Aqua Splash reserves the right to refuse admittance to the Activities or to remove a Participant from any activity should it be deemed necessary to do so. This includes but is not limited to, a Participant who does not comply with the safety rules, safety advice and the safety system or who is suspected to be under the influence of alcohol or drugs.

 

After the safety briefing Participants will not be directly supervised by an instructor.

 

All Participants must be reasonably fit & healthy.

All Participants are required to wear the safety equipment/clothing provided.

 

All Participants are required to act responsibly and courteously at all times and to respect other Participants. Aqua Splash shall be entitled to prevent any person from undertaking or completing Activities in an event whereby the behaviour is deemed to be unsuitable.

 

Aqua Splash reserves the right to refuse admittance or remove the Participant from the Activities should we deem it necessary to do so.

 

Participants are required to have reasonable eyesight, similar requirements imposed in order to drive.

Consequently, short or long-sighted participants must ensure they wear their contact lenses or appropriately secured glasses.

 

The Activities provided at Aqua Splash are physically demanding and require a degree of agility, strength and stamina. If Participants are in any doubt as to whether they should attempt the activities, they are advised to view the activities before booking. If Participants have medical concerns, they are required to consult their doctor in advance.

 

In the lake setting a participant may come in to contact with local wildlife, Aqua Splash will not take any responsibility for any illness, allergic reaction, or injury relating to the local wildlife.

 

Due to the physical nature of the Activities, Aqua Splash recommends that pregnant women do not take part.

 

The Activities will remain open in most weather conditions (but not in circumstances of excessive wind, lightning or any weather condition that is deemed dangerous)

 

All Participants must abide by all the Aqua Splash’s Conditions of Entry.

 

10. LIABILITIES

Except as otherwise provided in these Terms & Conditions, Aqua Splash shall not be responsible for the loss or damage of or to any property or to any person arising from the booking of or participation in the Activities. Parking facilities are available on site, and vehicles are left at the owner’s risk. Nothing contained in these Terms & Conditions is intended to nor shall limit liability of Aqua Splash in respect of death or personal injury caused by negligence of Aqua Splash or of its employees, agents or contractors.

 

EXTREME WEATHER POLICY

The activity will remain open in all weather conditions except the following:

 

1. High Winds
2. Thunder & Lightning
3. Poor Water Quality
4. Any other condition the Duty Manager on the day deems unsafe

 

Rain is not considered an extreme weather condition and the activity will remain open; the refund policy rules will be worked to. In the event of an extreme weather condition, Aqua Splash will endeavour to contact all booked participants but will not be liable for expenses or losses arising from participants not being contacted. Aqua Splash will however move to another date free of charge waiving the moving fee or convert to gift vouchers to redeem within a specified period if a date cannot be specified.