Page views, source and time spent on website are part of the user website activities
information we can see with this cookie. This information cannot be tracked back to any
individuals as it is displayed as depersonalised numbers; this is in order to help protect
your privacy whilst using our website.
Google Analytics Advertiser
We use Google Analytics Advertiser Features, which helps us to better understand site
visitors, via anonymised data. This can include collecting information from:
• Google Display Network Impression Reporting
• DoubleClick Platform integrations
• Google Analytics Demographics and Interest Reporting
• Remarketing with Google Analytics
This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.
We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign and make better use of our paid search budget.
We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.
We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.
We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.
For each visitor to our web page, our web server will not hold any information regarding
the domain or email address.
If you supply us with your postal address, you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.
If you do not want to receive emails from us in the future, please let us know by sending us an email.
3. Personal Identification Information
We may collect personal identification information from users in a variety of ways,
including, but not limited to when users visit our site, subscribe to our newsletter or
fill out a form, and in connection with other activities, services, features or resources
we make available on our site. Users may be asked for, as appropriate: name, email address
and phone number.
However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.
Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.
4. How We Store & Protect Your Information
We adopt appropriate data collection, storage and processing practices and security
measures to protect against unauthorised access, alteration, disclosure or destruction of
your personal information, username, password, transaction information and data stored on
Consumers can have any inaccurate contact information corrected by sending us an email.
6. Variations to the Policy
From time to time, we may use customer information for new, unanticipated uses that have
not been previously disclosed in our privacy notice. If our information practices change at
some time in the future, we will post the policy changes to our website to notify you of
these changes. For these new purposes, we will only use data collected from the time of the
policy change forward. If you are concerned about how your information is being used, you
should check back at our website periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing.
If you feel that this site is not following its stated information policy, you may contact use by email or by phone.
Welcome to our website. If you continue to browse and use this website, you are agreeing to
comply with and be bound by the following terms and conditions of use, which together with
you in relation to this website. If you disagree with any part of these terms and
conditions, please do not use our website.
The term 'Aqua Splash' or 'us' or 'we' refers to the owner of the website whose registered office is 71-75 Shelton Street, Covent Garden, London, WC2h 9JQ. Our company registration number is 11116116. The term 'you' refers to the user or viewer of our website.
• The content of the pages of this website is for your general information and use only. It is subject to changewithout notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade-marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
These Booking Terms & Conditions apply to all bookings for Aqua Splash Aqua Park (the
‘Activity’) and any other products & services at the location of Redricks Lakes, Redricks
Lane, Sawbridgeworth, Hertfordshire, CM21 0RL.
These Booking Term & Conditions contain important information concerning participation by you and members of your party. Accordingly, you must acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms & Conditions.
No variation to these Booking Terms & Conditions shall be binding unless agreed to in
writing by Aqua Splash. Any typographical clerical error or other error or omission in any
booking confirmation or other documentation issued by Aqua Splash (Including electronic
documentation) shall be subject to correction without liability on the part of Aqua Splash.
Aqua Splash reserves the right to make changes to Activities whether to conform to any applicable safety or statutory requirements or otherwise.
All prices listed are in Pounds Sterling (GBP)
All bookings are bound by Conditions of Entry to Redricks Lake
The booking is considered confirmed once Aqua Splash has verbally accepted the booking on site or has issued a written confirmation, receipt or invoice. This includes email and website confirmation if booked online. Once a booking has been confirmed, the Participant will have an allocated date and time. The Participant must advise Aqua Splash within 24 hours of making the booking if there is any mistake in this booking confirmation. Aqua Splash will exercise all reasonable endeavours to ensure that the Participant and the Participant’s party’s allocated activity commences at the time booked and it shall be the responsibility of the Participant to ensure they arrive in sufficient time. Late arrivals may not be permitted to undertake the activity booked and no refunds or compensation will be payable in such circumstances.
3. Arrival Times
Participants should arrive at least 45 minutes before they are due to commence their
Activities to get kitted out and for the safety briefings. This is essential as Activities
have a limited capacity and delays to the start can cause further delays for participants
throughout that day.
If a participant misses the start time due to reasons outside their control, then it will be at the discretion of the Manager on duty as to whether the late arrival can be accommodated. No refunds or partial refunds will be made for late arriving participants.
All participants must sign a waiver, which can be emailed prior to booking, before
participating in any activity at Aqua Splash.
Children under the age of 16 years must have the release waiver signed by a parent or guardian.
5. Gift Vouchers
Once a gift voucher has been purchased it may not be cancelled, extended, transferred or refunded.
Gift vouchers can only be redeemed online.
A customer claim of not receiving their gift card(s) must be made within 7 days of purchase.
No claim of non receipt of a purchased gift card will be accepted 7 days after the date of purchase. If a claim is made within the purchase period, the card(s) will be cancelled and new set sent to the purchasers nominated address.
You are entitled to amend your booking date, but this will be subject to an administrative
To move a booking (subject to availability) the cost is £5 per person
If you cancel your booking more than 14 days before your scheduled booking time, you will lose 50%. If you cancel your booking less than 14 days before, you will lose 100% of booking total.
Cancellations will not be complete until confirmed by a member of staff at Aqua Splash.
Aqua Splash reserves the right to cancel the booking:
• If the balance has not been received by Aqua Splash 14 days prior to the booking/event.
• Due to circumstances beyond the control of Aqua Splash including but not limited to: Industrial dispute, terrorism, fire, natural disaster, technical failure, extreme weather, emergency situation and other such circumstances, Aqua Splash has no liability to make payments to the Participant or refund any part of the booking. Aqua Splash may offer alternative dates or times at reduced rates. Aqua Splash will endeavour to notify the Participant as soon as possible. No other compensation shall be payable.
Aqua Splash operates a strict no-refund policy. No refunds will be issued for failing to turn up, arriving late or not bringing appropriate clothing for a booked session.
It is the responsibility of all Participants to ensure that they are dressed appropriately,
and Aqua Splash advises Participants to wear clothing appropriate for the activity and
weather conditions. Aqua Splash reserves the right to refuse admittance to the activities
to any Participant who is not appropriately dressed.
Aqua Splash will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
All Participants for the Aqua Park are required to wear a safety vest provided by Aqua Splash and children under the age of 16 are required to wear a soft helmet provided by Aqua Splash.
Failure to comply with any of these safety and clothing requirements will deem the participant unfit to participate in the activity.
The Activities comprise of challenge-based Activities and participation is not without risk
that could be fatal. All Participants are required to read, understand and sign a waiver
document, stating their awareness and acceptance of all dangers involved in the activities
at Aqua Splash.
All Participants must sign a waiver
Aqua Splash reserves the right to refuse admittance to the Activities or to remove a Participant from any activity should it be deemed necessary to do so. This includes but is not limited to, a Participant who does not comply with the safety rules, safety advice and the safety system or who is suspected to be under the influence of alcohol or drugs.
After the safety briefing Participants will not be directly supervised by an instructor.
All Participants must be reasonably fit & healthy.
All Participants are required to wear the safety equipment/clothing provided.
All Participants are required to act responsibly and courteously at all times and to respect other Participants. Aqua Splash shall be entitled to prevent any person from undertaking or completing Activities in an event whereby the behaviour is deemed to be unsuitable.
Aqua Splash reserves the right to refuse admittance or remove the Participant from the Activities should we deem it necessary to do so.
Participants are required to have reasonable eyesight, similar requirements imposed in order to drive.
Consequently, short or long-sighted participants must ensure they wear their contact lenses or appropriately secured glasses.
The Activities provided at Aqua Splash are physically demanding and require a degree of agility, strength and stamina. If Participants are in any doubt as to whether they should attempt the activities, they are advised to view the activities before booking. If Participants have medical concerns, they are required to consult their doctor in advance.
In the lake setting a participant may come in to contact with local wildlife, Aqua Splash will not take any responsibility for any illness, allergic reaction, or injury relating to the local wildlife.
Due to the physical nature of the Activities, Aqua Splash recommends that pregnant women do not take part.
The Activities will be remain open in most weather conditions (but not in circumstances of excessive wind, lightning or any weather condition that is deemed dangerous)
All Participants must abide by all the Aqua Splash’s Conditions of Entry.
Except as otherwise provided in these Terms & Conditions, Aqua Splash shall not be responsible for the loss or damage of or to any property or to any person arising from the booking of or participation in the Activities. Parking facilities are available on site, and vehicles are left at the owner’s risk. Nothing contained in these Terms & Conditions is intended to nor shall limit liability of Aqua Splash in respect of death or personal injury caused by negligence of Aqua Splash or of its employees, agents or contractors.
EXTREME WEATHER POLICY
The activity will remain open in all weather conditions except the following:
• High Winds
• Thunder & Lightning
• Any other condition the Duty Manager on the day deems unsafe
Rain is not considered an extreme weather condition and the activity will remain open, the refund policy rules will be worked to. In the event of an extreme weather condition, Aqua Splash will endeavour to contact all booked participants but will not be liable for expenses or losses arising from participants not being contacted. Aqua Splash will refund all bookings or move to another date free of charge.